All modern societies are critically
dependant upon bureaucracies. These organizations, be they for-profit,
nonprofit, or governmental, are central to our well-being. Hospitals,
schools, courts, and supermarket chains are all bureaucracies. They
constitute our institutional environment.
The natural tendency
of a bureaucracy is to defend and perpetuate itself and to resist
change. Private bureaucracies, however, differ from the governmental
variety. Although both may have ponderous hierarchies and cumbersome
procedures, ultimately private companies are subject to the discipline
of market forces. And the market process is relentless, constantly
separating the systematically unlucky and the incompetent from control
over resources.
This market discipline is usually weak or absent
among governmental agencies. Businesses which ignore innovation and
changing consumer preferences eventually go bankrupt. For example, Wang
Computer, Montgomery Ward, and International Harvester all went by-by.
The
Marine Corps and John Deere & Co. are two organizations I've
learned to respect. Both have long histories and rich traditions. The
Marines don't leave wounded warriors in the field. They bring them out
or die trying. Deere (whose green tractors are an American icon) works
hard and successfully to build great iron. Though both are
bureaucracies, Deere a private one and the Marines a governmental, they
share an interest in economizing on scarce resources.
The
Marines are but half the size of the Air Force. While the Air Force is
a technocracy, the Marines are a warrior culture. As retired Col. Dave
Clifton, director of the
Yet
when the Navy, of which the Marines are a branch, doles out dollars,
Marines feel cut short. Old equipment is allocated to them. Starved for
funds, they make do. Because they face serious budget constraints, they
at times act as a private firm striving to control costs. Here's an
example.
From 1989 to 1991 the Marines bought 636 heavy-duty
John Deere 644ER front-end loaders. They are used around the globe for
loading and unloading ammo, food, etc. -- stuff essential in combat. In
a pinch they can be used to push wrecked planes overboard to clear the
landing deck of an aircraft carrier.
These Deere loaders are
modified versions of standard construction machines. They have, for
example, special seals to keep salt water from penetrating moving
parts. Their test includes running 24 hours in 5 feet of salt water.
These machines must have 100 percent uptime, and while highly
dependable, they don't last forever. After over a decade of service,
the 600-plus loaders were due for replacement. But the Marines were
budget sensitive.
We've heard of $500 hammers flowing from the military procurement process. Many recall cartoonist Herb Block of the Washington Post depicting Defense Secretary Casper Weinberger walking around with a thousand-dollar toilet seat around his neck.
We've
come to expect such travesties from government agencies. So what, then,
did the Marines do when replacing their Deere loaders? Did they buy new
machines with their special saltwater requirements or did they
economize, as folks in the private sector sensibly do?
Remember,
they flat need fully dependable machines. In their business
environment, the costs of failures are measured in lost lives, not
jobs. It is unacceptable for a carrier deck to be blocked while planes
circle in the air, or for a company of Marines to be without combat
supplies. Here's their solution.
The machines were shipped to the Deere factory in
This case speaks well of two bureaucracies, the
Corps and Deere. The Corps' limited budget imposed fiscal discipline
and fostered creative solutions. Deere obtained a large slug of old
iron to make new, and found work to buffer seasonal fluctuations in
demand.
Leadership in the Marines and Deere cooperated to save
taxpayers substantial sums while providing essential materiel to our
military. I salute them as an example to be widely emulated.
TCS Daily
Marines' Machines
By John Baden - November 24, 2003 12:00 AM
Categories:
John Baden








