This
year's "Most Despised by Activists" award for Multinational
Corporations goes to ... McDonald's. There were of course other
contenders for the title: the tobacco firms, Coca-Cola, Shell,
Starbucks, to name but a few. McDonald's deserves this year's title,
however, in part for its impressive list of adversaries -- among them
the animal-rights ayatollahs of PETA, class-action lawyers, and the
anti-globalization movement. But what really clinched it was the
official recognition of a McDonald's job -- McJob -- as "low paying and
dead-end."
That,
at least, was how it was described in the latest edition of
Merriam-Webster's Collegiate Dictionary. The editors had come to the
decision to include the term because they concluded that the term was
"widely" used in this extremely derogatory way. But instead of taking
their cue from José Bové or Toni Negri, they would have done better to
look at the facts first.
Let's
start with the low pay claim. The editors could have easily established
that the company's lowest base pay rate still meets minimum wage
standards in any western country, and that its incentive schemes allow
even low-educated starting employees to earn hourly rates that are
substantially above minimum wage. One look at the list of other
benefits, savings and insurance schemes on offer to employees (which I
managed to find within ten second simply by looking on the company's website)
would also have cured them of the thought that the company makes its
money by cutting corners on pay. Its benefits package looks more like a
Swedish trade union Christmas wish list than a sweatshop manual.
What
about "dead-end," then? As McDonald's CEO Jim Cantalupo pointed out in
an open letter to the Merriam-Webster editorial board, "more than 1,000
of the men and women who own and operate McDonald's restaurants today
got their start by serving customers behind the counter." He also
stated that for most employees, their jobs at the company aren't
dead-end but "gateways to opportunity," a first step on a career ladder
that can lead all the way to a senior management position. Nine out of
ten of the company's salaried workers started as hourly crew. In fact,
most of the company's current senior management started their working
life as ordinary crew members in a franchise somewhere across the
globe. The company annually educates more employees through its
training schemes than the US Army, which is generally considered to be
the model employer for the emancipation of socially disadvantaged
youths. Small wonder Fortune magazine called McDonald's "
The
funny thing is the editors probably wouldn't have been surprised by the
facts listed in Cantalupo's letter. They would be quite willing to
accept that McDonald's is in fact a socially responsible,
environmentally conscious employer. They might even take their children
there on a rainy Saturday afternoon. But when it comes to defining
McJobs, they would be unrelenting. There is something in our culture
that devalues making a living through honest hard work. We all laughed
at the spoof of a McDonald's career in Eddie Murphy's Coming to America:
"I started out just like you guys -- on trash. Now, I'm washing
lettuce. Pretty soon I'll be on fries. In a year or two, I'll make
assistant manager.... and that's when the big bucks start rolling in!"
We don't just want jobs -- we want HappyJobs. We want glamorous, high
flying, serious responsibility jobs, with short hours, high pay, 25
holidays and a company car -- preferably a convertible. And we want
them NOW. If the only thing that is on offer is a job that requires
actual hard work and serious dedication and that only gives us a chance of working our way up, then we'd rather sit at home doing nothing.
Most
European social security systems are in fact based on this logic. The
welfare recipient can only be compelled to consider -- please note:
consider -- accepting a job if he deems it to be "suitable" to his
qualifications and experience. But since no legislator has ever been
able to come up with a definition of "suitable employment," in practice
most people will stay on welfare unless they are offered something on
CEO level.
The
attitude of the Merriam-Webster editors is typical of the outlook of
the well-off, highly educated section of Western society. People in
this stratospheric part of the labor market might be forced to change
jobs every once in a while, or even get fired. They might have to draw
down on their savings for a limited period of time, or take a forced
career break. In the end however, more likely than not, they would find
other suitable employment, moving from HappyJob to HappyJob.
But as Myron Magnet pointed out in his classic study The Dream and the Nightmare, they are the happy few. For most people the choice isn't between McJobs and HappyJobs. It's between the dignity of an independent existence which only a job -- any job -- can provide, or the humiliation and isolation of welfare dependency. Work doesn't just provide people with an income. It provides an opportunity to improve your situation in life and that of your family members, to meet people and make friends, to learn to deal with deadlines and daily routines and to develop new skills. It offers everything a life on benefits could never offer. And yet by dismissively talking about McJobs as demeaning and not worth the try, the happy few rob others of the motivation to take up those jobs. Instead of joining the Jihad against McJobs, the Merriam-Webster editors would have done better to recognize the fact that employers like McDonald's provide an important career opportunity to people who truly "deserve a break today."








